customers service

If you need help, please contact us via email or via WhatsApp and we will be happy to serve you.

• We provide shipping within the Kingdom of Saudi Arabia, and internationally to: Bahrain, Kuwait, Emirates, Sultanate of Oman, Turkey, United States of America

• Delivery time:

Shipping within Saudi Arabia:

After confirming the payment method you have chosen, we will send your order and it will reach you within 3-5 working days starting from the date of confirmation of the order or transfer.

Delivery within Jeddah:

Jeddah customers, the delivery representative will contact them within 24-48 working hours to arrange delivery of the order.

Shipping to the Gulf countries and the rest of the world:

After confirming the payment method you have chosen, we will send your order and it will reach you within 5-14 working days starting from the date of confirmation of the order or transfer.

• Customs and taxes:

The shipping process takes place from the city of Jeddah in the Kingdom of Saudi Arabia to other parts, and in the event that customs duties are imposed on these shipments transferred to the other country, and they differ in value and amount according to the place, then the buyer is the one who bears all these taxes or fees.

We offer the following payment methods:

• credit cards:

You can pay the order value by credit cards, whether it is Visa or Master Card, with ease and security.

• Bank Transfer / Bank Deposit:

You can pay the value of your purchases by bank transfer to one of our accounts in Al Rajhi Bank or Al Ahli Bank. You must notify us via WhatsApp 00966552205500 after completing the bank transfer.

• Payment on receipt "special for the city of Jeddah":

We provide you with the ability to pay upon receipt as soon as we receive your shipment within the city of Jeddah.

• Return and exchange policy:

In line with our policy that gives priority to customer satisfaction, all purchases through the Sedr Al Khaleej store are subject to return or exchange within 3 days from the date of their arrival to you. This also applies to purchases that are damaged or defective, as well as purchases delivered to you by mistake.

• Steps to return products:

Contact customer service on WhatsApp 00966552205500 during official working hours or via e-mail info@sedralkhaleej.com Please make sure that the products you wish to return have not been used and that they have been re-placed in their original packaging, and that they are in a condition that can be resold. Used or damaged products have their packaging It will not be received as returned goods. Our representative will take notes and assign a specialized courier company to arrange for the products to be received by you.

• How to get a refund:

The customer can recover the amount through the primary payment method and by official methods.

- The products paid for by credit card through the site or through point-of-sale devices according to the (cash on receipt) system, are retrieved again through the same card.

- With regard to orders paid in cash or with Saudi network (Mada) cards, according to the (cash on receipt) system, the amount will be returned via bank transfer.

(Refunds include the full value of the product -only- excluding shipping fees as well as any customs fees paid for import, as well as additional fees imposed by the customer's credit card service provider.)

"The refund process takes 5 working days, starting from the date we receive the returned product."